Service Feedback utility.

Service Feedback utility.

Please refer to the below path for Service Feedback in DMS lite.

Navigation : Service >>> Planning >>> Service Feedback




Once all the required details selected, User will have to click on Get Data button.



User can select Repair Order documents as per its requirement by simply clicking the arrow shown on every repair order number.

1. Questions are by default available; user can select the answers from available dropdown.

If there's any special remarks to mention, dealer user can mention those details in Remarks field.



Once these details are updated, user can click on the Save button provided on left hand top corner of the screen.

    • Related Articles

    • Details not showing in Service Reminder utility.

      If no document is showing in Service reminder utility (Reminder List) one must ensure if he/she has saved any service reminder document previously. Navigation : Service >>> Planning >>> Service Reminder Additionally, the VIN details will be showing ...
    • SOP DOCUMENT FOR SERVICE CAMPAIGN

      Service Appointment Screen If the VIN is registered under Campaign , when the user creates Service Appointment by selecting VIN / Regn. No, all applicable service campaign(s) for the selected VIN will be displayed on screen as a Pop-up message User ...
    • How to find source of service appointments?

      Dear Dealer, You can refer to the Service appointment list report where referring to the Source column you can check the source of appointments. Service Appointment List : Navigation : Service >>> Reports >>> Workshop >>> Service Appointment list. 2. ...
    • How to check online Service Booking appointment ?

      Dear Dealer, You can refer to the Service appointment list report where referring to the Source column you can check the source of appointments. Service Appointment List : Navigation : Service >>> Reports >>> Workshop >>> Service Appointment list. 2. ...
    • Stock not available - Service Estimate.

      As per the process even if the Part is not available in Dealer's stock, user can create Service Estimate document. But if the Part is marked as Discontinued by Ford Team, then the DMS will be giving validation as below: - Snap 1: - Snap 2: -