Unable to login Mobile App.

• Related Articles

• DMS lite and Mobile app cannot be login at the same time

  As per the present functionality, Same DMS User ID and Password cannot be login on both platforms i.e. on DMS lite & Mobile Application. At a time only one platform can be used either DMS lite or Mobile Application.

• Mobile App login issue

  The Mobile app login rights are only available with below mentioned DMS users. 1. Service Advisor 2. Greeter GEM and Other users will not be able to see Service details as this Application shows user specific details only.

• Incorrect VIN or Mobile Details.

  At the time of Customer OTP verification if user face below validation, we suggest user to update the correct VIN information and the Mobile number tagged with the customer during previous service.

• Unable to cancel repair order.

  The Repair Order cancellation rights are available with GM & Service Manager User IDs only. In order to cancel a repair order, 1. Repair order must be in open state i.e. it should not be invoiced. 2. Take issue return for all the issued part qty. 3. ...

• Incorrect VIN or Mobile Details

  This validation pop ups when dealer user has entered customer details different than the Customer details tagged with that VIN in DMS lite. User can verify these details by following the FTP Status log OR by referring to the contact master/ vehicle ...