Warranty Claim data is not showing on Service 2 portal.

As per the process set by Ford, the DMS warranty claim documents are only formality document so that dealer user will come to know for how many Repair Orders user has created Warranty Claims.

As there is no common medium to transfer data from DMS lite to Service 2 portal, hence DMS lite Repair Order details will not be showing on Service 2 portal.

Or even if the claim is approved on Service 2 portal, the same details will not be updated in DMS lite.

• Related Articles

• Details not showing in Service Reminder utility.

  If no document is showing in Service reminder utility (Reminder List) one must ensure if he/she has saved any service reminder document previously. Navigation : Service >>> Planning >>> Service Reminder Additionally, the VIN details will be showing ...

• MRP not showing.

  If the MRP for a part is not showing in Repair Order (RO)/ Body and Paint Repair Order (BRO) user must ensure that below mentioned 3 prices are updated in Item Prices for that Part. 1. Sale Price 2. Purchase Price 3. MRP As user needs to enter Sale ...

• SOP DOCUMENT FOR SERVICE CAMPAIGN

  Service Appointment Screen If the VIN is registered under Campaign , when the user creates Service Appointment by selecting VIN / Regn. No, all applicable service campaign(s) for the selected VIN will be displayed on screen as a Pop-up message User ...

• Service Feedback utility.

  Please refer to the below path for Service Feedback in DMS lite. Navigation : Service >>> Planning >>> Service Feedback Once all the required details selected, User will have to click on Get Data button. User can select Repair Order documents as per ...

• How to find source of service appointments?

  Dear Dealer, You can refer to the Service appointment list report where referring to the Source column you can check the source of appointments. Service Appointment List : Navigation : Service >>> Reports >>> Workshop >>> Service Appointment list. 2. ...