Incorrect VIN or Mobile Details.

At the time of Customer OTP verification if user face below validation, we suggest user to update the correct VIN information and the Mobile number tagged with the customer during previous service.

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• Incorrect VIN or Mobile Details

  This validation pop ups when dealer user has entered customer details different than the Customer details tagged with that VIN in DMS lite. User can verify these details by following the FTP Status log OR by referring to the contact master/ vehicle ...

• Customer belongs to other dealership, please proceed for OTP verification.

  During Service Estimate or Vehicle Inward document creation this validation pop up due to below reasons: 1. If the customer contact is already created in another dealership OR 2. If Customer has previously done servicing in any other dealership. ...

• How to change customer contact number.

  To change or update the customer contact number user need to follow the steps as mentioned below:- Step 1 : Go to customer Master. Navigation : Administration >> Management >> Customers. Search the Customer Contact and Open. Step 2 : Update the ...

• Details not showing in Service Reminder utility.

  If no document is showing in Service reminder utility (Reminder List) one must ensure if he/she has saved any service reminder document previously. Navigation : Service >>> Planning >>> Service Reminder Additionally, the VIN details will be showing ...

• Unable to login Mobile App.

  The Mobile app login rights are only available with below mentioned DMS users. 1. Service Advisor 2. Greeter GEM and Other users will not be able to see Service details as this Application shows user specific details only.