Mobile App login issue

The Mobile app login rights are only available with below mentioned DMS users.

 1. Service Advisor

2. Greeter

 GEM and Other users will not be able to see Service details as this Application shows user specific details only.

• Related Articles

• Unable to login Mobile App.

  The Mobile app login rights are only available with below mentioned DMS users. 1. Service Advisor 2. Greeter GEM and Other users will not be able to see Service details as this Application shows user specific details only.

• DMS lite and Mobile app cannot be login at the same time

  As per the present functionality, Same DMS User ID and Password cannot be login on both platforms i.e. on DMS lite & Mobile Application. At a time only one platform can be used either DMS lite or Mobile Application.

• Introducing New User and Password Policy

  Password Policy Auto User-Name Display At the time of login earlier the system was displaying user-name automatically as below The updated login screen will not retain the user-name. The dealer user will need to manually input the username each time ...

• Password Reset Process.

  Enter Your DMS lite Username and Click on Forgot Password link as shown below: After Clicking on Forgot Password Link, the system will direct user to the below page. User need to enter its DMS Username and Registered E-mail address. Once all the ...

• Incorrect VIN or Mobile Details.

  At the time of Customer OTP verification if user face below validation, we suggest user to update the correct VIN information and the Mobile number tagged with the customer during previous service.